Frequently Asked Questions (FAQ)

  1. 1. What materials are used in the jewelry?

    Our jewelry is made from high-quality materials such as 18K gold plating, 925 sterling silver, freshwater pearls, natural gemstones, and high-quality artificial pearls or gemstones. For more details about the materials of our jewelry, please refer to Our Jewelry.

    2. How do I care for and clean my jewelry?

    Jewelry Care Guide

    Proper care and storage of your jewelry will ensure it remains beautiful and sparkling for years to come. Here are some essential tips to help you take care of your precious pieces:

    Storage Tips

    • Individual Storage: Always store each piece of jewelry separately in a soft-lined box or pouch to prevent rubbing, scratching, or tangling. Special attention should be given to gemstone pieces to avoid them knocking against each other.
    • Chain Care: Keep chains fastened to prevent them from becoming tangled.
    • Humidity Precautions: If you live in a humid environment, include a small packet of desiccant crystals in your jewelry storage to reduce tarnishing.
    • Light and Heat: Store your jewelry in a dark, cool, and dry place. Prolonged exposure to sunlight can cause gemstones like amethyst, rose quartz, chalcedony, and smokey quartz to fade.

    Caring for Different Materials

    • Gold Vermeil and Silver: Store in a dark, cool, dry place. Sterling silver will naturally oxidize over time and may tarnish. To slow down this process, store silver jewelry in a sealed plastic bag or an airtight box to keep out air. Wearing your silver jewelry often can also help reduce oxidation.
    • Cleaning: If your jewelry is stored for long periods, clean it occasionally to maintain its shine and prevent oxidation.

    Avoiding Chemical Damage

    • Chemicals and Jewelry: Protect your jewelry from chemicals found in perfumes, hairsprays, makeup, nail polish remover, body oils, sun tan lotions, and deodorants. These can cause damage or discoloration.

    By following these care guidelines, your jewelry will remain in excellent condition, maintaining its beauty and luster for a long time.

    3. Is the jewelry hypoallergenic?

    Yes, our jewelry is designed with your comfort in mind. We understand that skin sensitivity is a concern for many, and we strive to create pieces that can be worn comfortably by everyone. Here are a few key points about our hypoallergenic jewelry:

    • Quality Materials: We use high-quality, hypoallergenic metals such as sterling silver, gold vermeil, and platinum. These materials are less likely to cause allergic reactions.
    • Nickel-Free: Our jewelry is nickel-free, a common culprit for skin allergies. By eliminating nickel, we reduce the risk of irritation.
    • Careful Craftsmanship: Each piece is crafted with care to ensure smooth finishes and avoid rough edges that can irritate the skin.
    • Testing and Standards: We adhere to strict quality standards and conduct thorough testing to ensure our jewelry is safe for sensitive skin.

    While we take every precaution to make our jewelry hypoallergenic, it's important to note that individual reactions can vary. If you have a known metal allergy, we recommend consulting with a dermatologist before wearing new jewelry.

    Your comfort and satisfaction are our top priorities, and we are committed to providing jewelry that you can wear with confidence and joy.

    4. How do I place an order?

    Browse www.garmdor.com, select your favorite items, click "Add to Cart," and follow the prompts to complete the checkout process.

    5. How can I check my order status?

    Once you have completed your purchase, you will receive a confirmation email. This email will contain important details about your order, including the order number and the total amount paid.

    To check the status of your order:

    • Locate Your Confirmation Email: Find the confirmation email we sent to you after your purchase. This email includes your order number, which you will need to track your order.
    • Visit Our Website: Go to our website and navigate to the "Track My Order" section.
    • Enter Your Order Number: Input the order number from your confirmation email in the provided field.
    • View Your Order Status: Once you enter your order number, you will be able to see the current status of your order, including shipping updates and estimated delivery times.

    If you have any issues or need further assistance, please don't hesitate to contact us at service@garmdor.com. We are here to help ensure you have a smooth and pleasant shopping experience.

    6. Can I modify or cancel my order?

    We understand that sometimes changes need to be made. Here’s how we handle order modifications and cancellations:

    • Before Shipment: If your order has not yet been shipped, please contact service@garmdor.com as soon as possible to make any changes. We will do our best to accommodate your request. If you need to cancel the order, a full refund will be issued.
    • After Shipment: Once your order has been shipped and is in transit, we are unable to accept cancellations. However, you may return the item once it arrives. Please note that you will be responsible for the return shipping costs.
    • Personalized and Special Orders: For personalized, engraved, or special order items, we have specific cancellation policies:
      • No cancellation fee if canceled within 10 hours of placing the order.
      • $2 cancellation fee if canceled between 10 to 24 hours after placing the order.
      • $5 cancellation fee if canceled after 24 hours of placing the order.

    We aim to provide a smooth and hassle-free shopping experience, and our customer service team is here to help with any concerns or questions you may have. Please feel free to reach out to us for assistance.

    7. What payment methods are accepted?

    We accept a number of secure and convenient payment methods, including PayPal. As the most popular online payment method, PayPal ensures that you can always shop with peace of mind. We are fully PayPal Verified.

    8. Is my payment information secure?

    Yes, we use encryption technology to protect your payment information and ensure its security.

    9. Do you offer international shipping?

    Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.

    Shipping Areas: We ship to the following countries:

    • North America: United States, Canada
    • Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, Luxembourg, Italy, Spain, Austria, Croatia, Bulgaria, Slovakia, Hungary, Poland
    • Oceania: Australia, New Zealand
    • Asia: Japan, South Korea, Singapore
    • Middle East: United Arab Emirates

    10. How long does shipping take?

    Processing Time: Orders are processed within 1-3 business days. Customized or pre-ordered items may take 7-10 business days to process. Delivery Time: Delivery times vary from 5-15 business days depending on the destination.

    11. What is your return and exchange policy?

    We offer a 14-day return and exchange policy. Please ensure the items are unused and in their original packaging.

    12. How do I return or exchange an item?

    We want you to be completely satisfied with your purchase. Here’s how you can return or exchange an item:

    1. Return Process: The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
    2. Initiating a Return: Contact our customer service team to initiate a return. They will guide you through the process and provide any necessary return shipping labels.
    3. Return Conditions: Please ensure that the item is in its original condition and packaging. Returns are accepted within 30 days of delivery.

    Refunds & Replacements

    1. General Items: We offer a full refund or replacement policy in cases where you receive the wrong item, a broken or defective item, or an incorrect engraving. In these cases, we will cover the replacement fees.
    2. Baroque and Natural Pearls: Refunds or replacements for Baroque pearls and natural pearls are only applicable in cases of quality issues with the product.

    We strive to provide a seamless return and exchange process. If you have any questions or need assistance, please don't hesitate to contact our customer service team.