Return Policy

                                              

We understand that sometimes you may need to return or exchange a product. Our return policy is designed to ensure your satisfaction and provide you with a hassle-free experience.

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
  • If the item is damaged due to our negligence, we will ship the replacement item to you as soon as possible or provide a full refund according to your request.

 Return Period

        We offer a 14 days return period from the date of delivery. please contact us at service@garmdor.com and provide your order details. Once your situation meets the return policy, we will process your refund. Refunds are typically issued to the original payment method used during the purchase. Please note all refunds take 5–10 business days to appear on your statement.

 

 Warranty:

6-Month Warranty
         For items experiencing quality issues within 6 months of purchase, excluding intentional damage, we offer a one-time free replacement service. (Replacement Service: Each order is entitled to one replacement, for the same model and color. This offer excludes complimentary items or custom-made products.)


50% Off Replacement
         Beyond the initial 6-month period, damaged items are eligible for a one-time replacement at 50% off. (Replacement Service: Each order is entitled to one replacement, for the same model and color. This offer excludes complimentary items or custom-made products.)

 

Exchanges:

         The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS & REPLACEMENTS (if applicable):

          For Baroque pearls and natural pearls, refunds or replacements are only applicable in case of quality issues with the product. We offer a full coverage return and exchange policy for cases such as receiving the wrong item, a broken or defective item, or an incorrect engraving. In such cases, Garmdor is responsible for the replacement fees.

          For personalized, engraved, or special order items, cancellations made after 10 hours will incur a corresponding material and processing fee. Please refer to the details below:

  • No cancellation fee if canceled less than 10 hours after placing the order.
  • $2 cancellation fee if canceled between 10 to 24 hours after placing the order.
  • $5 cancellation fee if canceled 24 hours after placing the order.

 

Customer Responsibilities:

          Before placing your order, please ensure that all the details are correct. We do not offer cancellations or exchanges for incorrect orders, including incorrect product items, quantities, shipping addresses, and names, etc. If you realize that you have provided an incorrect shipping address , please contact us immediately. If the product has not been delivered, we can assist you in modifying the address. However, we cannot assume responsibility for packages that are delivered to an incorrect address or for lost packages. In such cases, the customer may contact the shipping carrier or insurance company.

      Please DO NOT refuse delivery as any undelivered packages will be returned or destroyed by the third-party logistics. If an order is rejected and the package is lost or destroyed by the third-party logistics, we will not assume any responsibility. If you need to return an order, please follow the process outlined below.

 

General Return/Exchange Process:

  1. Submit a return request:
  • Click the profile icon in the store's navigation, or go to the refund policy or returns page, and request a return.
  • Log in to your account.
  • Enter your email address in the Email field and click Continue.
  • Open the email sent from our store in your email account and copy the six-digit verification code provided.
  • Return to the online store and enter the six-digit verification code.
  • Click on the order for which you want to request a return.
  • If your order contains multiple items, select the items you want to return.
  • Choose a return reason and add a note for the store.
  • Click Request Return.
  1. If your return request is approved and requires shipping, you will receive an email with shipping instructions. Garmdor does not provide pre-paid shipping labels for returns, so you may return orders using the carrier of your choice. We recommend using a trackable and insured shipping method to ensure the successful delivery of your return. Once the product is returned, you will receive a refund.

       If it has been more than 15 business days since we received your return products and you still have not received your refund, please contact us at service@garmdor.com.

 

Refunds

           We will notify you once we have received and inspected your return. We will inform you if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method within 3-5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Please Note:

         The shipping rate before any discounts will be applied and is non-refundable. While you may have enjoyed free or discounted shipping, we incur the original cost of shipping for every order. Therefore, we do not refund the original shipping cost.

         All returned orders will have a shipping fee and a 5% bank transaction fees deducted from the customer's refund, and customers who choose free shipping on their order will have a $10 shipping fee deducted from their refund.

         If you have any further questions or require assistance with the return/exchange process, please contact our customer service team at service@garmdor.com. We are here to help and ensure your satisfaction with our products and services.

Thank you for choosing Garmdor. We appreciate your understanding and cooperation regarding our return policy.